Regions Bank Realtionship Team Administrator (Shreveport/Monroe) in Shreveport, Louisiana
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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The Commercial Relationship Team Administrator will lead the area's Relationship Banking Assistants (RBAs) to ensure quality customer service. The RTA typically will manage three or more RBAs and may also have direct management responsibility for other support associates. The RTA also will service clients directly as needed.
•Provide coaching to Relationship Banking Assistants and other support associates
•Understand client needs and identifies opportunities to improve and resolve client service issues
•Coach associates to identify expansion opportunities within existing relationships through daily interactions with clients
•Assist Relationship Teams with resolving complex client issues
•Complete administrative documents and processes for the department (HR forms, Pinnacle updates, CARS requests, ad hoc management reporting, other various reports)
•Monitor departmental compliance training
•Perform general management duties, exercising usual authority concerning staffing, performance appraisals, promotions, and terminations
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
•High School education or GED
•5 years experience in Commercial Banking
•College degree or technical school certification
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.