Regions Bank Loss Mitigation Support Specialist in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Collections Assistant position performs moderately complex clerical and/or administrative duties to support the collection activities of the organization.

Primary Responsibilities

  • Files, faxes, and distributes documents

  • Responds to customer inquiries and enters data

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position may be incentive eligible.


  • High School diploma or GED

  • Three years experience

Skills and Competencies

  • Strong verbal and written communication skills

  • Experience with and have strong knowledge of MS Office products

  • Superior PC and keyboarding skills

  • Familiarity with office machinery

  • Process completed re-ages

  • Monitor, process, approve, and decline extension request

  • Assign accounts generated from referrals to the Processor

  • Upload incoming documents to IVIEW and complete the document CDS to track 1st documents received

  • Receive proceeds checks from Short Sale Closings, prepare and monitor payment for posting, release lien, etc.

  • Process credit report corrections and keep file of corrections monthly

  • Monitor and track Partial Write-down accounts

  • Prepare and mail Hardship, Short Sale, Deed-in-Lieu Packets as requested

  • Monitor and track 1st Payment Defaults

  • Complete Offset exclusions

  • Update system of record of proceeds received, deficiency balance payment plan or settlement

  • Research payment issues as needed

  • Collect and send outgoing mail

  • Perform reviews on internal controls to ensure that deadlines are met according to procedures


Hoover, Alabama


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.