Regions Bank Loss Mitigation Phone Banker in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, we are currently seeking a Collections Specialist I to conduct inbound and outbound collection calls for the purpose of resolving the delinquency status of past due customers. This is a fast paced environment where excellent customer service skills are crucial and proficiency in typing / keyboarding is huge plus.

Primary Responsibilities

  • Collects delinquent payments

  • Works with customers to prevent liquidation while minimizing company interest losses

  • Documents activity

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position may be incentive eligible.


  • High school diploma or GED

Skills and Competencies

  • Accurate typing, spelling and grammar skills

  • Familiar in applicable computer software systems to include word processing, databases and spreadsheets

  • Excellent written and oral communication skills

  • Excellent organizational and customer service skills

  • Good analytical and problem solving skills, including attention to detail

Additional Job Description

  • Answer phone calls from customers, attorneys, and other bank departments regarding loss mitigation requests and verify information through bank systems.

  • Determine if customer's situation is a short or long term hardship and if it qualifies for Loss Mitigation.

  • Monitor team email boxes to respond to customers and other bank departments regarding Loss Mitigation requests.

  • Complete referral for Loss Mitigation Processors and mail the appropriate package to the customer.

  • Assist in completing files by calling customers to follow up on items requested, ordering original loan files, etc. while updating all bank systems.

Additional Preferences

  • Excellent listening skills, with effective written and oral communication skills.

  • 3+ years of collections experience and a strong knowledge of and ability to communicate all applicable laws and statutes as they pertain to collection efforts and Loss Mitigation.

  • Experience with and knowledge of extensions, forbearances, re-aging accounts, short sales, and deed-in-lieu.

  • Constant focus on customer service.

  • Ability to multi task and work in a fast paced production environment.

  • Ability to work proactively, independently, and in a team environment.


Hoover, Alabama


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.