Regions Bank Fraud Operations Analyst in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, the Operations Analyst investigates team workflows and business procedures, and compiles and reports volume, productivity, quality and other statistical data. Analyzes business issues and makes recommendations to maximize operational efficiency and quality, and ensure compliance standards are adhered to.
Works under limited to moderate supervision to analyze and solve mildly complex operational, systems-related, and/or customer issues
Prepares reports by collecting, analyzing, and summarizing information.
Identifies project requirements by interviewing customers, analyzing operations, determining project scope, and documenting results
Creates and maintains databases and management reports; analyze and interpret data to identify anomalies, trends and opportunities for improvements
Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
May define user requirements and assist with user acceptance testing
May manage small projects requiring some coordination and/or contribute to task forces or project teams
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
Bachelors degree in Business, Data Management, Statistics, Math, Economics, or related field with five years of relevant experience
High school diploma or GED with seven years of direct analyst experience
Demonstrated analytical and problem solving skills
Demonstrated ability to collaborate with both technical and business staff
A fundamental understanding of project management
Skills and Competencies
Fully proficient in Microsoft Office (Word, Excel and Power Point)
Problem solving and investigative skills
Excellent organization and time management skills
Report writing, including charts, graphs, etc.
Aptitude for math and the ability to review and understand numeric data, graphs, and statistics.
Detailed and thorough
Able to work equally well on self-managed or team-oriented projects
Proactive and adaptable
Excellent communication skills – must be able to translate complex issues to multiple levels in the organization
Ability to multi-task; able to prioritize and work accurately, flexibly and efficiently under pressure
Education may be substituted for some years of experience.
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.