Regions Bank Financial Relationship Consultant - Nexus Branch - Birmingham in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. This role was previously known as a Financial Services Specialist.
At Regions, our mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Financial Relationship Consultants are responsible for meeting with customers and prospects both in person and on the phone to determine their banking and financial solutions goals and needs, and meet those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals.
The successful candidate should be ambitious and adaptable with a desire to generate new business in addition to advise and educate customers on how to achieve their financial goals. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Achieves branch targets and goals by proactively identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Achieves required levels of outbound phone calls and customer conversations based on the branch’s need to acquire new customer relationships and to expand existing customer relationships
Assists branch leadership with new business development
Provides a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want
Ownership and resolution of customer issues
Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types
Refers customers to an internal team of experts when additional financial goals and needs are recognized
Ensures safe and sound banking practices including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.
- High school diploma or GED
1-2 years previous banking and/or lending experience
1-2 years experience handling cash in a bank environment
1-2 years prior relationship based client consultation
Preferred Qualifications & Skills:
Ability to assist customers with digital banking offerings
Strong communication and customer focus
Ability to handle multiple priorities simultaneously
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.